Today, the customer uses almost six touchpoints to connect with brands during their journey. Limiting to phone and email will not be the best route taken to customer experience. Customers prefer to interact with social media, live chat, WhatsApp, and others, including voice. For seamless customer engagement, you need to understand which channel works the best for what kind of communication.
Being omnipresent with omnichannel engagement creates an emotional connection with customers, and the trend is here to stay for long. Download this whitepaper on Guide to Modernizing Your Contact Center and Delivering Omnichannel Customer Experience to
Understand the significance of omnichannel engagement
Learn about each channel and their role in simplifying the customer journey
Understand the need for seamless integration
Learn how CXInfinity offers seamless omnichannel engagement