Customers expect instant connect with the brand, query resolution in a blink of an eye, 24×7 support, and a lot more. To stand true to the expectations, businesses need to stand in customer’s shoes and understand their likes and dislikes. With 2 billion people over WhatsApp, you can understand how important WhatsApp is in the customer engagement process for your business. For seamless engagement, business needs to have a WhatsApp integrated with their contact center solution.
Download this cheatsheet to learn the WhatsApp business integration and how its branding creates a personalized connection with the business. It will help you understand that WhatsApp is way beyond sharing messages. 9 Steps Cheatsheet helps you understand
How to bring your customer support on WhatsApp
How to use integrations to boost engagement
How to efficiently manage multiple WhatsApp interactions
How to effectively automate customer journey