9 Steps Cheatsheet to Excel in WhatsApp Customer Engagement

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Customers expect instant connect with the brand, query resolution in a blink of an eye, 24×7 support, and a lot more. To stand true to the expectations, businesses need to stand in customer’s shoes and understand their likes and dislikes. With 2 billion people over WhatsApp, you can understand how important WhatsApp is in the customer engagement process for your business. For seamless engagement, business needs to have a WhatsApp integrated with their contact center solution.

Download this cheatsheet to learn the WhatsApp business integration and how its branding creates a personalized connection with the business. It will help you understand that WhatsApp is way beyond sharing messages. 9 Steps Cheatsheet helps you understand

  • How to bring your customer support on WhatsApp
  • How to use integrations to boost engagement
  • How to efficiently manage multiple WhatsApp interactions
  • How to effectively automate customer journey

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