Video Chat integration with Cisco Finesse Contact Centers

Quick transition

Instantly escalate any conversation to video chat for an engaging experience. Faster resolution with realtime meetings to understand customer perspective straight from a text chat to live interaction.

In-person assistance

An interactive experience for the in-store feel or visual guidance to showcase products, software installation process, video KYC, and more. Live video chat software improves CSAT score and creates better emotional connect with customers

All-in one support tool

Video chat tool lends a helping hand in hassle-free query resolution from any device without the need for any third-party downloads. Manage live video along with all digital channels over a single interface

Live web collaboration session

Face-to-face interaction along with sharing documents, text chat, co-browsing or applications. Even the interaction history is available for personalized assistance.

Seamless Cisco Integration

• One screen view – Handle video chat and other channel conversations over a single screen
• Blended tool – Interface embedded within Cisco Finesse for agents to work seamlessly
• Productivity tools – Instant assistance with built-in Knowledge Base and Case Management
• Recording facility – Video recording available to train teams and monitor security