From
From
34%
Improve Customer Satisfaction (CSAT) by 34%
9.3X
Improve Agent Utilization Rate by 9.3X
20%
Improve Net Promoter Score (NPS) by 20%
Don’t just engage, interact to help and accept requests from your members’ most common inquiries on the channel of their choosing.
54% of members prefer to engage over social media for their inquiries. Are you still stuck on the phone and emails for support? CX Infinity enables additional channels for members to improve their conversations with your contact center.
89% of members are retained by brands that have a strong omnichannel experience. Engage and be more responsive across channels with CX Infinity, the Credit Union member engagement platform.
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Connect with members on their preferred channels, from voice to social all through this one platform.
Unified view of member’s contact and account details for personalized interaction
Focused conversation across platforms with seamless integration
Automatically transfers conversations to the most relevant agent/department for faster resolution.
Optimize call center performance with historical and real-time data analysis
Built-in case management tool and knowledge base for an end to end and faster inquiry resolution
Take complete charge of your data with complete on-premise and secure cloud installations
Equip agents and supervisors with a powerful and unified workspace
Have agents focus on resolving complex member issues and let the bots take over level 1 queries
