From
From
34%
Improve Customer Satisfaction (CSAT) by 34%
2.4X
Increase in cross-sell and up-sell revenue by 2.4X
20%
Improve Net Promoter Score (NPS) by 20%
Expand your Cisco contact center audience to all channels to offer the highest level of customer engagement from one unified interface.
Cisco Omnichannel Contact Center solution with one system, one screen, to equip one agent to accept communications from all channels and phone systems without toggling applications.
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Have a flawless conversation every time by engaging over the right platform at the right time
CX Infinity interface is embedded within Cisco Finesse enabling agents to focus on the conversation instead of workflow
Sync agent’s profile and state from Cisco to easily handle your big teams.
Agent can handle every communication channel along with calls all from a single interface
Automatically transfers conversations to the most relevant agent/department for faster resolution.
Make informed decisions to drive customer experience with historical and real-time reporting.
Raise, resolve or transfer cases with a few clicks without losing conversational context.
Improve self-service and equip agents to create happy customers in fewer interactions.
Dedicated workspace for agents and supervisors ensuring high productivity at all times
Balance automation and human touch by aligning bots to handle level 1 queries.
Unified view of customer details and interaction history for a personalized experience.
Ease complex installations and go live in few days not weeks.
Quick and easy implementation
End to end solution with built-in productive tools
Speedy installation with one server and one system
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