70%

banking takes place online

69%

customers leave their bank due to poor service rather than poor products

84%

customers say they prefer banks that treat them like a person, not a number.

Serve customers better. Increase loyalty. Grow your business.

Talk to customers online and resolve their questions and issues in minutes. Make getting what they want easy. ...Because talking to their bank shouldn’t be a chore.

Open an account

Make a payment

Check application status

Apply for a loan

Check balance

Freeze a debit card

Serve customers anytime - on any channel

Win customer’s trust with personal, real-time engagement.

You take care of your customers’ money. In turn, they demand instant, reliable support. Is your bank delivering it? Power your customer support center with CXInfinity - and redefine customer engagement for a seamless banking experience.

Always be just a click away

9 out of 10 customers expect an omnichannel experience. With CXInfinity, you can proactively scale interactions across digital channels, including WhatsApp, email, chat, social, and Voice.

  • Digital omnichannel engagement

    Start conversation on any channel

  • Proactive team

    Offer real-time assistance to complete everyday transactions and resolve issues

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Security at the core

Enjoy secure interactions and transactions and help agents focus on solutions instead of stressing over data protection.

  • Secure installation

    Secure cloud and on-premise installation

  • End-to-end encryption

    HTTPS encryption, password security, and IP restrictions. CX Infinity is PCI-DSS certified, regulatory-compliant and hacker-verified by third parties.

  • Audit log

    Audit logging and change management to record activity and know who has access to what data.

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Delight your Customers

Banking is all about building long-term relationships and loyalty. And because every customer is different, their support should be personalized, too.

  • Dedicated agent workspace

    No need to switch screens! Agents have an integrated view of every conversation over time – across channels

  • Personalized banking

    Unified view of customer information and interaction history

  • 3rd party integration

    Specialty channel integrations to maximize every interaction

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Do more with AI

Your customers want instant answers. Reduce anxiety and eliminate wait time by bringing information to your customers when they need it most.

  • Knowledge Base

    Scale self-service with updated & integrated Knowledge Base

  • Chatbots

    Leverage smart bots to handle simple requests

  • AI-based routing

    Connect customers to the cards or account-specific department/agent

Know All Features

Deliver consistent performance

Loyalty is not built in a day. Provide a delightful experience and help customers achieve their goals – every day

  • Case Management

    Integrated Case Management for instant ticket resolution

  • Supervisor assist

    Real-time performance monitoring and supervisor assistance

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Partner with CXInfinity to Deliver World-class Customer Experience