From
From
70%
banking takes place online
69%
customers leave their bank due to poor service rather than poor products
84%
customers say they prefer banks that treat them like a person, not a number.
Talk to customers online and resolve their questions and issues in minutes. Make getting what they want easy. ...Because talking to their bank shouldn’t be a chore.
You take care of your customers’ money. In turn, they demand instant, reliable support. Is your bank delivering it? Power your customer support center with CXInfinity - and redefine customer engagement for a seamless banking experience.
9 out of 10 customers expect an omnichannel experience. With CXInfinity, you can proactively scale interactions across digital channels, including WhatsApp, email, chat, social, and Voice.
Start conversation on any channel
Offer real-time assistance to complete everyday transactions and resolve issues
Enjoy secure interactions and transactions and help agents focus on solutions instead of stressing over data protection.
Secure cloud and on-premise installation
HTTPS encryption, password security, and IP restrictions. CX Infinity is PCI-DSS certified, regulatory-compliant and hacker-verified by third parties.
Audit logging and change management to record activity and know who has access to what data.
Banking is all about building long-term relationships and loyalty. And because every customer is different, their support should be personalized, too.
No need to switch screens! Agents have an integrated view of every conversation over time – across channels
Unified view of customer information and interaction history
Specialty channel integrations to maximize every interaction
Your customers want instant answers. Reduce anxiety and eliminate wait time by bringing information to your customers when they need it most.
Scale self-service with updated & integrated Knowledge Base
Leverage smart bots to handle simple requests
Connect customers to the cards or account-specific department/agent
Loyalty is not built in a day. Provide a delightful experience and help customers achieve their goals – every day
Integrated Case Management for instant ticket resolution
Real-time performance monitoring and supervisor assistance