Improve Customer Satisfaction (CSAT) by 34%


Increase in cross-sell and up-sell revenue by 2.4X


Improve Net Promoter Score (NPS) by 20%

Experience the Power of Digital Omnichannel Engagement for Your Avaya Contact Center

CXInfinity brings Avaya Customer Engagement solutions to connect with customers in real-time across digital channels from a unified interface.

All-in-one Solution for Avaya Contact Centers

Unified system with a single screen to manage all conversations across digital channels and voice. Swap conversations but not screens.

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  • Engagement Across Channel

    Seamless conversation every time over every channel with the right resolution at Avaya omnichannel contact center

  • Blended tool within Avaya desktop

    Agents will have flawless conversation CXInfinity interface embedded within Avaya

  • Dedicated Agent Workspace

    Agent can effectively handle communication across channel along with voice support from a unified interface without swapping screen

  • Smart Routing System

    Allow the right agent/team to handle the relevant conversation for a quick resolution.

  • Real-time & Historical Reporting

    Historical and real-time data drive informed decision-making for advanced customer experience.

  • Case Management Tool

    Create, transfer and resolve tickets instantly over a single interface without losing conversational context.

  • Knowledge Base

    Updated and integrated self-help to equip agents and customers with the right information. Quick resolution in fewer interactions.

  • Smart Supervisor Workspace

    Advance supervisor desktop to ensure high productivity of the team across all channels

  • ChatBots for higher efficiency *

    Maintain the equation between automation and human touch by allowing bots to handle level 1 queries.

  • Know your customer

    360-degree view of customer information and interaction history for a personalized experience.

GoLive in No Time

Go live in few days by easing the complex installations

Quick Implementation

Fast and easy installation and implementation

All-in-One Solution

Comprehensive solution with built-in productive tools

Single box solution

Speedy installation with one server and one system

Integrate for Right Information at Right Time

Want to Learn More About CXInfinity for Cisco Contact Centers

CX Infinity Marketing Flyer

Marketing Material

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CX Infinity Business Presentation

Marketing Material

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