34%

Improve Customer Satisfaction (CSAT) by 34%

2.4X

Increase in cross-sell and up-sell revenue by 2.4X

20%

Improve Net Promoter Score (NPS) by 20%

Experience the Power of Digital Omnichannel Engagement for Your Avaya Contact Center

CXInfinity brings Avaya Customer Experience solutions to connect with customers in real-time across digital channels from a unified interface.

All-in-one Solution for Avaya Contact Centers

Unified system with a single screen to manage all conversations across digital channels and voice. Swap conversations but not screens with Avaya Omnichannel contact center solution

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  • Engagement Across Channel

    Seamless conversation every time over every channel with the right resolution at Avaya omnichannel contact center

  • Blended tool within Avaya desktop

    Agents will have flawless conversation CXInfinity interface embedded within Avaya

  • Dedicated Agent Workspace

    Agent can effectively handle communication across channel along with voice support from a unified interface without swapping screen

  • Smart Routing System

    Allow the right agent/team to handle the relevant conversation for a quick resolution.

  • Real-time & Historical Reporting

    Historical and real-time data drive informed decision-making for advanced customer experience.

  • Case Management Tool

    Create, transfer and resolve tickets instantly over a single interface without losing conversational context.

  • Knowledge Base

    Updated and integrated self-help to equip agents and customers with the right information. Quick resolution in fewer interactions.

  • Smart Supervisor Workspace

    Advance supervisor desktop to ensure high productivity of the team across all channels

  • ChatBots for higher efficiency *

    Maintain the equation between automation and human touch by allowing bots to handle level 1 queries.

  • Know your customer

    360-degree view of customer information and interaction history for a personalized experience.

GoLive in No Time

Go live in few days by easing the complex installations

Quick Implementation

Fast and easy installation and implementation

All-in-One Solution

Comprehensive solution with built-in productive tools

Single box solution

Speedy installation with one server and one system

Integrate for Right Information at Right Time

Want to Learn More About CXInfinity for Cisco Contact Centers

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