Improve Customer Satisfaction (CSAT) by 34%
Increase in cross-sell and up-sell revenue by 2.4X
Improve Net Promoter Score (NPS) by 20%
CXInfinity brings Avaya Customer Engagement solutions to connect with customers in real-time across digital channels from a unified interface.
Unified system with a single screen to manage all conversations across digital channels and voice. Swap conversations but not screens.Download Brochure
Seamless conversation every time over every channel with the right resolution at Avaya omnichannel contact center
Agents will have flawless conversation CXInfinity interface embedded within Avaya
Agent can effectively handle communication across channel along with voice support from a unified interface without swapping screen
Allow the right agent/team to handle the relevant conversation for a quick resolution.
Historical and real-time data drive informed decision-making for advanced customer experience.
Create, transfer and resolve tickets instantly over a single interface without losing conversational context.
Updated and integrated self-help to equip agents and customers with the right information. Quick resolution in fewer interactions.
Advance supervisor desktop to ensure high productivity of the team across all channels
Maintain the equation between automation and human touch by allowing bots to handle level 1 queries.
360-degree view of customer information and interaction history for a personalized experience.
Go live in few days by easing the complex installations
Fast and easy installation and implementation
Comprehensive solution with built-in productive tools
Speedy installation with one server and one system