Resource Center

Keep up to date with the latest advances in contact center and customer experience.

Featured Resources

Re-imagine Digital Omnichannel Experience from…

9 out of 10 customers want omnichannel customer experience with seamless service between communication channels. To meet the growing expectation, business needs one solution to manage all digital channels and voice without affecting the agent headcount or support quality.

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Why WhatsApp is now an…

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential for transforming customer service.

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Guide to Modernizing Your Contact…

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.

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Satisfied customers.Happier employees.Better business outcomes.

Discover how easy it is to power deeply connected customer experiences with the seamless, all-in-one contact center solution.

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Whitepapers

Chatbots to the Rescue – Customer Experience Redefined

Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.

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Guide to Modernizing Your Contact Center and Delivering Omnichannel Customer Experience

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.

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9 Steps Cheatsheet to Excel in WhatsApp Customer Engagement

Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.

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Webinar

How Credit Unions can Deliver…

The world is changing rapidly, and so is your members’ behavior. They demand access to your agents when and where is convenient for them. Do you find delivering consistent and personalized interaction over chat, social, email, and other digital channels a challenge?

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Re-imagine Digital Omnichannel Experience from…

9 out of 10 customers want omnichannel customer experience with seamless service between communication channels. To meet the growing expectation, business needs one solution to manage all digital channels and voice without affecting the agent headcount or support quality.

learn more

Artificial Intelligence in your Contact…

A whopping 70% of customers report to have a positive chatbot experience and by 2025 it is expected that 85% of customer interaction will not need human agent. Is your contact center ready to handle this disruption? Or you are tangled with the complexities of development. Let CXInfinity simplify the process by integrating the world’s most popular AI platforms, InfiBOT, Google Dialogflow and IBM Watson with your contact center. It’s high time to elevate CX and ditch the complications faced by agents.

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