Cx Infinity Packages

Packages crafted for Enterprise to Small

Essential

  • Web and mobile Chat
  • Agent workspace & productvity tools
  • Standard reporting
  • File transfer on chat
  • Canned messages
  • Chat transfer
  • Wrap-up & tagging

Professional

Everything in Essential

  • Email, Facebook, Twitter,WhatsApp, SMS
  • Video & Voice Chat
  • Video & Voice Chat
  • Inteligent skill based routing
  • Realtime Reporting
  • Language Localization
  • Standard 3rd party application integration
popular

Enterprise

Everything in Professional

  • Built-in Case Management
  • Built-in Knowledge Base
  • Smart Bots*
  • Surveys
  • Co-Browse
  • Voice Integration with Cisco & Avaya
  • Dedicated Account Manager

Ultimate

Everything in Enterprise

  • Custom Integration
  • Custom Reports
  • Monitoring Wallboard
  • Custom Agent Desktop

Compare Features to Compare Plan

Feature Essential Professional Enterprise Ultimate
Chat Connect
Email Connect
Text Chat (SMS)
Voice Call (WebRTC)
Video Call (WebRTC)
Twitter
Facebook
WhatsApp
Apple Business Chat*
Voice Connect Integration (Cisco, Avaya, Mitel)
Reference Tagging
Language Localization
Team Reminders
Swift Notifications
Agent Sneak Peak
Self & Team Notes
Wrap-up Codes
File Uploads
Spell Check
Customer Profiles
Interaction History
Chat Transfers*
Canned Message
Chat Status
Chat Timers
Emoji's
Quick Search
Business Hours based Chat
Park Email
Co-browse*
State sync with between Cisco Finesse and CxInfinity
Pro-active Chat / Pre-Chat Auto Greeting
Download Transcript
Email Transcript
Offline Message
Offline Form
Field Masking in Pre-Chat Form
Post Chat Survey
Post Chat Custom Survey URL
Pre-Configured Dropdowns in Forms for Countries
Agent Monitor
Reporting Standard Reports
Interaction Distribution*
Agent Reset
Forced password reset
Survey Reports
Wrapup Reports
Barge In**
Reminders
Notifications
Team Broadcast*
Supervisor Dashboard
User Management
Interaction Threshold
Skill Configuration
Queue Configuration
Email Configuration
Reason Codes Configuration
SLA Configuration
Email Survey Configuration
Pre-Chat Configuration
Post Chat Configuration
Black List Configuration
System Tags Configuration
Suggestive Templates Configuration
Sync with Cisco to import agents
Social Channel Configuration
Unbranded widget
Custom Branded Chat Widget
Import Agents from Excel
Attribute Builder
Rule Builder
Context-Sensitive Routing For Chat
Standard Integrations
Salesforce
MS Dynamics
ServiceNow
Zendesk
Symitar
Epic
Integrated Knowledge Base
Integrated Ticketing
Support and Deployment
24/7 Support on chat and email Ticket / Email Ticket / Email Ticket / Email Ticket / Email
Knowledge center
Dedicated Implementation Specialist
FAQs
Getting Started Guides
Detailed Product Guides
Detailed release and feature notes
Dedicated Client Success Manager
OWASP Security
LDAP authentication
IP restriction
Advanced password policies
Audit logs
Other Services
Mobile SDK
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