WhatsApp Integration with Mitel Contact Centers

Why WhatsApp

active users worldwide.

daily active users worldwide.

open rate for Watsapp messages.

Realtime two-way communication

Mitel WhatsApp integration grows business exponentially, allowing customers to connect with businesses without delay. From product/service insights to instant sharing of updates on delivery, ticket booking, and more, WhatsApp makes it possible

Book a Demo

Personalized service

Easy to deploy, WhatsApp integration for Mitel contact center embeds it within the existing interface. Agents can instantly initiate chats without the need to undergo any training.

Book a Demo

Engaging conversations

Get empowered with conversational commerce—no scope for losing conversation context and start interaction from anywhere over WhatsApp. Rich-media and encrypted messaging improve resolution that supports different message formats.

Book a Demo

Seamless Mitel Integration

  • Single interface to manage conversation across digital channels and voice
  • Quick onboarding with interface embedded within Mitel interface
  • Go live in no time with a single box setup
  • Seamless integration with CRM and other 3rd party applications

Book a Demo

Features of CXI

Omnichannel Engagement

360° interaction history

Unified Agent workspace

Built-in Case Management

Built-in Knowledge Base

Seamless 3rd party integration

Enterprise-class reporting

Supervisor assist

Smart BOT*

Benefits

More leads

Interact with customers instantly

Improve customer experience

Personalized engagement with rich-media messaging

Higher CSAT

Improved satisfaction with real-time query resolution

Increase NPS

Encrypted messaging that grows trust