Consumers prefer live chats for instant responses
Customer satisfaction rate, being the highest
Consumers return on websites with live chat
Agents will be available for customers whenever they need right from their Cisco finesse interface. Direct interaction with agents increases your business credibility.
Book a DemoChat pop-ups to engage visitors when they land on the website for proactive assistance. Enable Cisco agents to answer queries even before the customer asks for.
Book a DemoRule-based greetings for a page-specific chat to deliver a relevant customer experience with Live Chat functionality embedded within the Cisco Finesse interface.
Book a DemoEngage customers instantly with best resolution
specific conversation with file share support
High-quality and fast query resolution
Maintain security and privacy of data throughout the customer journey