Live Chat for Cisco UCCE, UCCX and PCCE Contact Centers

Customer Convenience

Agents will be available for customers whenever they need right from their Cisco finesse interface. Direct interaction with agents increases your business credibility.

Proactive engagement

Chat pop-ups to engage visitors when they land on the website for proactive assistance. Enable Cisco agents to answer queries even before the customer asks for.

Personalize Web Experience

Rule-based greetings for a page-specific chat to deliver a relevant customer experience with Live Chat functionality embedded within the Cisco Finesse interface.

Seamless Cisco Integration

• Agent sneak peek – Agents’ know customers’ intent while they are just typing it
• Single interface – Handle all digital channel conversation and voice from one screen
• Embedded within Cisco – No extra training required, interface blended with Finesse
• Skill-based routing – Faster resolution with relevant skilled agent handling queries
• Built-in tools – Increased productivity with built-in Knowledge Base and Case Management
• Context consistency – No more screen switch to miss the conversation context with seamless 3rd party integration