customers prefer online knowledge base tailored to their needs
customers prefer self-service over human contact understand things
companies with web or mobile self-service observe increased website traffic
Empower agents and customers with updated articles in knowledge repository software. Find and manage article sharing in realtime.
Book a DemoComplete library of articles within knowledge management software to instantly resolve query at your end and share with customers when required in any format.
Book a DemoIntegrated across digital channels to proactive assistance throughout the customer journey from product-related information to technical support across channels.
Book a DemoEasy to use
Highly informed customers and agents
Customers can access issue-specific data only
Reduced ticket volume with quality resolution
Improved customer loyalty with transparent self-service