Smart Knowledge Base Software to Scale Self-Service & Support Agents

Why Knowledge Base

customers prefer online knowledge base tailored to their needs

customers prefer self-service over human contact understand things

companies with web or mobile self-service observe increased website traffic

High-quality Knowledge sharing

Empower agents and customers with updated articles in knowledge repository software. Find and manage article sharing in realtime.

Reduced tickets

Complete library of articles within knowledge management software to instantly resolve query at your end and share with customers when required in any format.

Seamless integration

Integrated across digital channels to proactive assistance throughout the customer journey from product-related information to technical support across channels.

Knowledge Center Software

Easy to use

Create, publish and organize articles for customers and agents
Role-based access rights to maintain the privacy of documents
Robust content search with multiple fields and tags

Features of CXI

Omnichannel self-help

Share articles

Article predictor

Integrated with Case Management tool

Advanced search options

Controlled access

Language localization

Customized help-center

Rich text editor

Benefits

More empowerment

Highly informed customers and agents

Personalized experience

Customers can access issue-specific data only

Improved CSAT

Reduced ticket volume with quality resolution

Higher trust

Improved customer loyalty with transparent self-service