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Never let opportunities fall through the cracks because of offline agents. Extend human-like conversations to engage with more customers across digital channels with virtual agents.
Scale customer interactions across digital channels, including website, social, messaging and more for higher leads and conversion.
Manage more conversations across channels with the same agent’s headcount and scale up your contact center with efficient operations.
Never leave customer unattended because unavailability of agent. Be 24/7 available with bots
Supercharge agents with powerful AI engine to efficiently handle level 1 queries without searching for answers and instantly escalate the conversation to a human agent incase of complex queries for seamless conversation.
Virtual agent to offer the most accurate and quick answers in the first go
Seamless switch of conversation from a virtual agent to a real agent based on routing engine rules.
More than yes & no…AI- powered bot that works on understanding customer’s expectation instead of pitching robotic replies.
Responds quickly, resolve a complaint, make reservations, register a case and do a lot more without human intervention.
Assist agent in pitching most appropriate response over on-going chat with real-time suggestions and information inputs from integrated Knowledge Base.
Perfect ally of smart and human-like virtual bots with no complicated setup. Think for leads and conversions, not the complex coding.
Go live in no time with simple setup and BOT integration
Assure seamless flow of conversation by empowering your bots with the power of integration for higher engagement and zero deflection
Integrate with CRM, Knowledge Base, Case Management and other 3rd party tools for personalized and customized solution
Work with chatbot engine best for your business, including Dialogflow and IBM Watson, for improved customer engagement.
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*Features in upcoming releases