Real-time Conversation is Worth a Thousand Emails

Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate

Green Ball

Enhance Member Experience with Omnichannel contact center solution

A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt.
Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before.

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Green Ball

Agent sneak peek

Customers’ intent is visible to an agent while they are still typing.

Canned messages

List of predetermined responses to common queries that save agent’s significant time.

Self & team notes

Add notes to the on-going conversation for future reference.

Tagging & wrap-up codes

Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls.

Pre-chat & offline forms

Leave no customer unattended. Continue generating leads while your agents are online or away.

360° interaction history

Maximize conversion with customer’s past interaction details on a single screen.

Personalize the Visitors Web Experience

Deliver consistent brand experience and approach customers proactively based on where they are on the website.

  • Custom branded chat widget

    Add your logo or change its theme. It’s an important brand touchpoint so make it yours.

  • Auto greetings / proactive chats

    Proactively connect with the visitor when they visit the website with rule-based greeting pop-ups.

  • Page-specific chat rules engine

    Set chat behavior according to the defined pages to deliver more relevant web experience

Turning Supervisors into Leaders

  • Supervisor Workspace

    Manage agent status, passwords, interaction distribution and more for quality conversation.

  • Agent monitoring & actions

    Real-time performance stats, wrap-up reports, survey reports, chat volume in queues & more.

  • Supervisor Assist

    Allows supervisors to listen-in and barge-in real-time conversation to assist agents whenever needed.

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Supercharge Agents with Productivity

95% of your customers value high-quality support more than the speed so don’t just engage fast, resolve with intelligent, high performance productivity tools.

  • Case Management

    Raise and resolve cases in a few clicks from the same interface

  • Knowledge Base

    The fully Integrated Knowledge Base instantly equips agents with the right information

  • Smart Bots*

    Make bots handle level 1 queries, freeing agents to focus on resolving complex issues

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Analytics to Keep you Running

Data is a treasure! Get timely access to all contact center reports and a holistic view of the customer journey to align business operations with your goals.

  • Historical & real-time reporting

    Leverage historical & real-time reports to recognize trends and plan future actions

  • Surveys

    Learn directly from your visitors to understand what they feel with a built-in survey module

  • Wallboard

    Keep your team informed and motivated with a wallboard display of your key performance stats

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Flow that Enhances Performance

Let AI make things easy for agents with the power of routing so that relevant skilled agent handles appropriate conversations for optimum performance.

Know All Features

Contextual routing

Intelligent routing on email content and it’s context

Skill Based Routing

Automatically lands conversation to the rightly skilled agent for prompt support

Team-Based Routing

Cut short the long queues with automatic directing of conversation to the right team or department


Get queries responded and resolved faster with pre-defined escalation matrix in SLA rule builder

Attribute Builder

Define custom attributes from web variables, pre-chat forms or internal data source for more precise routing

Agent working hour scheduler

Engage supervisors in more critical tasks by letting AI work around the agent’s work schedules

Plays well with others