Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate
A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt.
Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before.
Customers’ intent is visible to an agent while they are still typing.
List of predetermined responses to common queries that save agent’s significant time.
Add notes to the on-going conversation for future reference.
Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls.
Leave no customer unattended. Continue generating leads while your agents are online or away.
Maximize conversion with customer’s past interaction details on a single screen.
Deliver consistent brand experience and approach customers proactively based on where they are on the website.
Add your logo or change its theme. It’s an important brand touchpoint so make it yours.
Proactively connect with the visitor when they visit the website with rule-based greeting pop-ups.
Set chat behavior according to the defined pages to deliver more relevant web experience
Manage agent status, passwords, interaction distribution and more for quality conversation.
Real-time performance stats, wrap-up reports, survey reports, chat volume in queues & more.
Allows supervisors to listen-in and barge-in real-time conversation to assist agents whenever needed.
95% of your customers value high-quality support more than the speed so don’t just engage fast, resolve with intelligent, high performance productivity tools.
Raise and resolve cases in a few clicks from the same interface
The fully Integrated Knowledge Base instantly equips agents with the right information
Make bots handle level 1 queries, freeing agents to focus on resolving complex issues
Data is a treasure! Get timely access to all contact center reports and a holistic view of the customer journey to align business operations with your goals.
Leverage historical & real-time reports to recognize trends and plan future actions
Learn directly from your visitors to understand what they feel with a built-in survey module
Keep your team informed and motivated with a wallboard display of your key performance stats
Intelligent routing on email content and it’s context
Automatically lands conversation to the rightly skilled agent for prompt support
Cut short the long queues with automatic directing of conversation to the right team or department
Get queries responded and resolved faster with pre-defined escalation matrix in SLA rule builder
Define custom attributes from web variables, pre-chat forms or internal data source for more precise routing
Engage supervisors in more critical tasks by letting AI work around the agent’s work schedules
*Features in upcoming releases