of customers are more satisfied with the co-browsing experience
of annual growth with co-browsing
of higher annual customer satisfaction
● Engage with customers and leads in real-time
● Be there when your customers need you
● Walk website visitors through forms, content or downloads
Leverage AI to trigger co-browsing suggestions for idle sessions. Let bots suggest a co-browsing session or enable agents to pop on live chat personally to let your customers know help is available
Launch a video chat alongside co-browsing to interact with customers in real time, while you assist them
See the complete customer conversation, alongside customer data and your co-browsing session in a unified agent desktop. Maximize agent productivity with CXInfinity’s single interface CX.
● Knowledge base
● Case management
● Customer data
● Customers can use videos for future reference and training new users.
● Recordings allow for customer service audits.
● Seamless transitions without any third-party software downloads.
● Multiple browsing options are available with multi-tab capability.
● Decrease frustration with screen control. Simply gain permission and help walk customers to a solution.
● Make notes and highlights for customers, right on their screen.
● Data-masking allows customers to hide sensitive information to ensure privacy
● Encrypted connections keep calls confidential
● Audio and video session recording reinforces accountability