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Serve customers better with AI bots. Keep the worry of offline agent aside and step ahead of robotic conversations with Cisco virtual agents to connect customers across digital platforms.
Connect with customers in real-time across digital channels, including website, social, WhatsApp, and more for improved resolution and higher conversions.
Scale performance with existing agent headcount as the bot’s there to handle more conversations across channels without a miss.
Never skip conversation unavailability of a human agent. Be 24/7 available on all platforms with AI-powered bots
Allow the smart bot to intelligently assist customers on level 1 queries aptly and seamlessly transfer the more complex queries to Cisco agent with ease.
End-to-end support for Cisco customers through their journey with bots offering the best assistance
Assist customers and redirects conversation most apt real agents based on routing engine rules.
Improve experience with quality interaction. Engage customers with human-like conversations from AI-powered bot.
Increase customer satisfaction by allowing bots to handle tickets and conversations without human intervention.
Cisco live agent will offer the best resolutions with an integrated Knowledge Base.
Easy setup to handle complex functions. Install and get the bot running in no time to handle all conversations with ease. Leave coding on us and think of CX only.
Integrate Bot instantly with Cisco Finesse system
Improve your Cisco contact center support system with a smart bot that is integrated with 3rd party applications for jerk-free interactions.
Seamless integration with CRM, Knowledge Base, Case Management, and other 3rd party tools for bots to offer customized solution
Work with chatbot engine best for your business, including Dialogflow and IBM Watson, for improved customer engagement.
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*Features in upcoming releases