Be a Step Closer to Your Customers Wherever They Are

Interact realtime, sell faster and build a strong customer service culture that your customers love by staying a step closer to your customers across social and messaging platforms with omnichannel support software.

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Digital Omnichannel Customer Engagement Platform

Customer experience outlook has undergone a 360-degree turn. From much shorter wait time, engagement on their preferred channel to contextual interactions, customers today have high expectation from the brand. Cx Infinity – digital omnichannel engagement solution caters to above expectations with personalized engagement across channels in real-time. The solution intends to create experiential customer journey. It is more about switching channels not screen or context. Omnichannel customer engagement with scalable AI solution from Cx Infinity bridges gaps between system, agent and customers in no time.

Enhance Experience & Improve Performance!

  • Engage it Right
    Engage it Right Engage it Right Intelligent routing ensuring the right agent handles the conversation with the right information fetched from 3rd party applications. For all repeated queries, Smart Bot* does all the hard work.
  • Empower it Right
    Empower it Right Empower it Right Empower your agents with one Agent Workspace for all channels, built-in Case Management, 360° Interaction History & Knowledge Base for information and actions to make it right for the customers.
  • Manage it Right
    Manage it Right Manage it Right Powerful Supervisor Workspace with Intelligent Reporting and Surveys to manage all contact center floor seamlessly with all real-time information and actions.
All Features
34%

Improve Customer Satisfaction (CSAT) by 34%

2.4X

Increase in cross-sell and up-sell revenue by 2.4X

51%

Improve Customer Response Time by 51%

20%

Improve Customer Contact Abandonment Rate by 20%

9.3X

Improve Agent Utilization Rate by 9.3X

20%

Improve Net Promoter Score (NPS) by 20%

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Focused Solutions, Crafted for Performance

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Cx Infinity for Cisco

The new-age customer engagement platform for Cisco Contact Centers

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Cx Infinity for Credit Unions

The Credit Union member service and engagement platform

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*Features in upcoming releases

From NovelVox with trusted experience

150+

Satisfied Customers

12

Years of Expertise

05

Global Offices