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Interact realtime, sell faster and build a strong customer service culture that your customers love by staying a step closer to your customers across social and messaging platforms.
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Turn Visitors into Customers
Increase sales and online conversion by turning your website or social media pages to business center. Cherry pick high value prospects for smarter conversions.
Grow Leads from The Traffic
Reach out to visitors proactively, book a demo realtime, help them locate right information with co-browse* or offer deals before they abandon you
Make Customer Care a Delight
Improve Customer Satisfaction (CSAT) by offering conversational customer care across channels. Make agent resolve queries faster with built-in Knowledge Base & Case Management
Engage it Right
Intelligent routing ensuring the right agent handles the conversation with the right information fetched from 3rd party applications. For all repeated queries, Smart Bot* does all the hard work.
Empower it Right
Empower your agents with one Agent Workspace for all channels, built-in Case Management, 360° Interaction History & Knowledge Base for information and actions to make it right for the customers.
Manage it Right
Powerful Supervisor Workspace with Intelligent Reporting and Surveys to manage all contact center floor seamlessly with all real-time information and actions.
Improve Customer Satisfaction (CSAT) by 34%
Increase in cross-sell and up-sell revenue by 2.4X
Improve Customer Response Time by 51%
Improve Customer Contact Abandonment Rate by 20%
Improve Agent Utilization Rate by 9.3X
Improve Net Promoter Score (NPS) by 20%
*Features in upcoming releases